You may download the William Hart-Davidson article “What Are the Work Patterns of Technical Communication” using the provided link. Please post two questions or comments about the article using the thread below and write two responses for the other members of the class. Remember, I will draw upon your posts for class discussion.
“Know your audience.” It is perhaps the oldest rule in the book when it comes to being a good writer in just about any genre. In technical communication, it is a mantra. When you are creating information meant to guide someone else through a task, for instance, there is just no substitute for being in the shoes of the user. Or, at least, as close to that as one can manage with careful inquiry, observation, and interaction with real users.